25/01/22

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PowerToFly

Enterprise Customer Success Manager

  
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MAIN RESPONSIBILITIES

Proactively own and manage the success of a portfolio of enterprise-level clients
Ownership of overall post-sales client success
Create evangelists by listening to customers closely and delighting them with our user experience and service. Collect feedback to provide to marketing, product and talent teams
Nurture relationships across accounts to solidify our partnership
Be a key player in our high-performing customer engagement strategy that defines success for the company's two tiers of subscription
Focus on customer intimacy - truly understand the customers’ key hiring issues and opportunities, ensure that all customers derive maximum value from their PowerToFly subscription
Develop an understanding of churn and how to prevent it. Champion and effect change in each of the relevant functional groups to reduce churn and maximize the LTV of the customer
Work with the product team to define KPIs for product success
Manage operational/admin components for renewals, customer satisfaction, and customer adoption metrics
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed
REQUIRED SKILLS

Strong relationship-building and people-facing skills; empathy for customers
Ability to learn, understand, and anticipate client needs
Ability to develop product expertise and demo the product to clients in a way that instills comfort and confidence
Ability to work effectively in virtual teams, coordinating many different decision-makers and leveraging many different resources
Extrovert - you genuinely enjoy talking to people
Excellent communication, administrative and organizational skills
Excited by the fast pace, opportunities for growth, and ambiguous nature of a startup environment
Strong culture match for PowerToFly and affinity for women’s empowerment

PREFERRED SKILLS

Demonstrated ability to manage customer accounts in conjunction with sales organizations.
Experience in working with or in Fortune 1000 companies.
Experience with SaaS.
Proficiency using Salesforce, Slack, Asana, and G Suite
Understanding of the recruiting industry
Account Management experience
LOCATION

The position can be anywhere around the world, but ideal working hours are in the EST time zone. You will be servicing customers on the East coast. PowerToFly is a virtual organization, with most of our work done over email, Slack, and Skype/Zoom. The position may require occasional traveling in the future, so the ability to travel long-term is preferred.

Please include in the email subject: Transempregos + position title
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