18/02/21

Client Operations Analyst

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Gympass
São Paulo
En. Superior
  
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GET TO KNOW US


We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll change the way the world defines wellness: mind, body, and mood.


We are on a mission to defeat inactivity! Gympass is a discovery platform that empowers companies to engage their workforce in physical activity by providing access to the largest global network of workout facilities. With a single monthly membership, companies can help employees find their perfect fit among 800 different activities at over 50,000 fitness facilities across US, Europe, and Latin America. We increase the number of people exercising every day, helping them to become active and reach their goals. Let's help people get there together!


WHAT MAKES A GYMPASSER?


We are passionate about our mission! Whatever your job title is, here you can make a global impact and change people’s lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.


THE OPPORTUNITY


We’re looking for a talented Client Operations Analyst to join our Strategy Team in São Paulo!


Our mission is to improve the operational routine of our customers making our processes scalable and standardized, in addition to seeking to be the reference area within Gympass, ensuring quality in execution always in partnership with other internal teams.

The objective of the Client Operations LatAm team is to ensure the efficiency, quality and correct execution of HR client processes, aligned with the commercial and financial team.

As part of the team, you must interact with our external customers, supporting analysis of employee eligible base processing, reviewing company revenues, supporting sales teams in established processes and working to ensure that operational alignments are followed.


YOUR IMPACT


KPI analysis;
Negotiation with internal stakeholder;
Reports development;
Give support related to operational processes and rules to our commercial teams;
Continuously analyze the area performance, identify gaps/issues, structure data-driven and process findings to create action plans.

WHO YOU ARE


Advanced English;
Complete higher education;
Advanced knowledge in Excel;
Experience/knowledge in Salesforce is a plus;
Experience/knowledge in Metabase is a plus;
Previous experience with data query (SQL);
Focus on result mentality;
Strong sense of ownership, accountability and proactivity;
Analytical and commercial mindset to process information and translate into sustainable solutions for the business.